Patient Information

Commitment to Patient Accessibility

At Compassion, our patients are our number one priority. We are dedicated to ensuring you receive top-tier medical care and easy access to our facilities and information regarding patient experience.

Commitment to Patient Accessibility
Commitment to Patient Accessibility

Your health is our main concern.

With our virtual patient portal you have direct access to our doctors and health professionals from the comfort of your home.

Health Insurance

Compassion Mental Health Services accepts:

  • Medicare
  • Pennsylvania Medicaid
  • Aetna
  • AmeriHealth
  • Beacon
  • BlueCross and BlueShield
  • CareSource
  • Cigna
  • Highmark
  • Humana
  • Magellan
  • Multi Plan
  • Optum
  • United Healthcare
  • University of Pittsburgh Medical Center (UPMC)
  • Other private health insurance plans

Our two offices also maintain working arrangements with many managed care companies. Most health insurance policies provide benefits for outpatient psychiatric services; however, access to those benefits can be restricted or limited, particularly for certain types of comprehensive care.

If you have any questions about the extent of your insurance coverage, then we strongly recommend that you contact your insurance carrier to determine your potential coverage available for treatment. When speaking to your insurance carrier, it may be useful to ask about your in-network coverage, whether your insurance benefits cover outpatient mental health physician or other professional fees, and about your self-pay responsibilities, copays, and deductibles. Please direct all questions about insurance benefits to a billing specialist at (724) 856-3588.

Form Downloads

For your convenience, we have attached forms for new and existing patients to be completed before coming into your scheduled office visit. The new patient packet for adults and children includes several intake questionnaires and consents that need to be completed prior to your first appointment in our office.

Adult Patient

Child Patient

Young Child Patient Packet

Info Release

Self Referral

Directions to Compassion

At Compassion Mental Health Services, we strive to make your privacy and safety a priority and work hard to ensure you have confidence in the quality of our medical services.

Compassion Mental Health Services is located in the Mayzon Health Center in New Castle, Pennsylvania. The Mayzon Health Center offers free parking and is handicap accessible, we also have elevator access and handicap accessible restroom facilities. An on-site pharmacy located in the Mayzon Health Center makes it easy to fill prescriptions after your appointment and purchase medical devices.

For ease of access, please refer to the general directions below to find our office.

From Cleveland Area

Take the Ohio Turnpike East to I-76 East, to I-80 South, then to I-376 East. Take the Mitchell Road exit, New Castle. At the traffic light, turn right onto Route 18 South. This becomes Wilmington Ave. Follow for approximately 1 mile. Once you see the Mayzon Health Center sign on the left side of the street, turn in the driveway and follow it back to the Mayzon Health Center.

Take Route I-79 North. Take exit 99 and turn left onto Route 422 West toward New Castle. Stay on Business Route 422 West and not the bypass. Look for the Comfort Inn and Giant Eagle on the left. You will come to the intersection of Route 65. Epworth Church will be on the left and a gasoline station on the right. Continue straight and follow 422 West business signs. You will go through three traffic lights. At the third traffic light, you will see Cascade Galleria and Route 18 directly in front of you. Turn right on to Route 18 North. Follow this for approximately 3.7 miles. Look for the Mayzon Health Center sign on the right side of the street, turn in the driveway and follow it back to the Mayzon Health Center.

Take I-376 West to Mitchell Rd exit, New Castle. At the traffic light, turn right onto Route 18 South. This becomes Wilmington Ave. Follow for approximately 1 mile. Once you see the Mayzon Health Center sign on the left side of the street, turn in the driveway and follow it back to the Mayzon Health Center. 

Take Route 108 West past Croton to East Washington Street. At the traffic light, turn right and stay in the center lane. At the 4th traffic light, the diamond with a statue and fountain will be on the left, Eckerd Drug Store will be ahead on the right, turn onto Jefferson Street, Route 18 North. This becomes Wilmington Ave. Follow this for approximately 3.7 miles. Look for the Mayzon Health Center sign on the right side of the street, turn in the driveway and follow it back to the Mayzon Health Center.

Take OH 289 East (Wilson Ave.) for 1.8 miles and turn left onto Coitsville Road. Coitsville Road turns right and becomes US 422 East (McCartney Rd.). Continue on US 422 East for approximately 2 miles, then turn left onto Pulaski Road. In 0.2 miles, turn left onto Kings Chapel Road. Continue on Kings Chapel Road for 2.5 miles and then turn left onto PA 18 North. Follow PA 18 North (Wilmington Rd.) for half a mile. Look for the Mayzon Health Center sign on the right side of the street, turn in the driveway and follow it back to the Mayzon Health Center.

Head North on Market Street toward Boardman-Canfield Road and turn right on Woodview Avenue. In 0.3 miles, turn right onto Southern Blvd. Turn left on US 224 (Boardman-Poland Rd.) and follow for approximately 12 miles. Turn left onto Harbor Edinburg Road, which turns slightly left and becomes Pulaski Road. In 0.2 miles, turn left onto Kings Chapel Road. Continue on Kings Chapel Road for2.5 miles and then turn left onto PA 18 North. Follow PA 18 North (Wilmington Rd.) for half a mile. Look for the Mayzon Health Center sign on the right side of the street, turn in the driveway and follow it back to the Mayzon Health Center.

Take I-79 South and take exit 116B to merge onto I-80 West toward Sharon. Continue on I-80 until you see the exit for Mitchell Road. Take the Mitchell Road exit, New Castle. At the traffic light, turn right onto Route 18 South. This becomes Wilmington Ave. Follow for approximately 1 mile. Once you see the Mayzon Health Center sign on the left side of the street, turn in the driveway and follow it back to the Mayzon Health Center.

Payments Accepted

At Compassion Mental Health Services, we strive to make our services accessible and affordable by accepting most insurance plans and by maintaining a professional billing department to help with processing and claims. Our goal is to make our full array of services available to everyone in our community. When unable to provide services ourselves, we offer referrals and additional information at no charge.
Payment and copays are expected at the time of each appointment. Personal check or money orders are accepted, payable to Compassion Mental Health Services. The following payment options are also accepted: cash, credit cards, and debit cards, including American Express, MasterCard, and Visa.

Credit Cards

Healthcare payments shouldn’t be a hassle.

So, we’ve made it simple.

Billing

Compassion Mental Health Services provides high-quality, empathetic mental health care. We understand that patient billing can sometimes be confusing and difficult to understand. We will work with you and your family prior to your visit or start of services and throughout the course of treatment to determine the most cost-effective care that meets clinical needs.

Please direct questions about insurance benefits or billing to a patient accounts representative at (724) 856-3588. Compassion Mental Health Services accepts many major health insurance plans, including Medicare and Pennsylvania Medicaid.

Compassion’s Staff is dedicated to helping you improve your life.